We endeavor to keep any personal information you share with us safe and use it in accordance with relevant laws. His policy helps you understand how and why we collect and use your personal information. All enquires should be directed to

Charity details

Name: From Me to You

Charity Number: 1183413

Charity Status: CIO

Registered office: 14 Heathfield Gardens, london W4 4JY

Legitimate interests pursued by the charity

The object of the charity is to promote social inclusion for the public benefit by preventing people becoming socially isolated due to suffering from physical and mental illness and to relieve the needs of such people by:

  • raising public awareness of the issues related to social isolation and how it affects those with physical and mental illnesses;

  • providing education and informing people how to stay connected to ill friends and family using letters and cards;

  • providing workshops, forums and on-line tools;

  • facilitating a nationwide project for members of the public to write letters to those affected by social isolation.

We will collect and use your personal information either because:

  • you have consented and/or explicitly consented to its collection and use for specific purposes described in this policy;

  • it is necessary for a legal obligation placed upon us;

  • it is necessary in pursuit of a “legitimate interest”, a legitimate interest in this context means a valid interest we have or a third party has in processing your personal data which is not overridden by your interests in data privacy and security.

  • along with one of the reasons above you may also have made particular personal information public yourself;

  • along with one of the reasons above in relation to a legal claim.

We may collect your personal information in the following ways:

  • We receive your personal information that you provide by filling in forms on our website. This includes personal information provided to subscribe to our services or newsletter, signing up for events, requesting fundraising material, registering to volunteer or making a donation.

  • We may receive your personal information from a 3rd party, such as Just Giving.

  • If you contact us, we may keep a record of that correspondence.

  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

  • When you visit our website we will automatically collect technical information including the IP address of your computer

  • If you sign up for an event or to donate a letter we will be contacting you with information.

We use your personal information in order so that we can:

  • Process a request for further information, materials and fundraising information – if you have completed a form to request these items we need your personal details so that we can fulfil that request.

  • If you have signed up for an event with us we will be contacting you with information on that event, fundraising tips and training hints.

  • Administer your donations or support your fundraising efforts.

  • Process Gift Aid on donations.

  • Manage your marketing preferences.

  • Comply with financial or legal requirements.

  • We may contact you for marketing purposes if you have opted in to receive this. You can opt out at any time - contact us on

  • If you have subscribed to our newsletter we use your email address to send this out. You can unsubscribe from our newsletter at any time by clicking the ‘unsubscribe’ link in the email.

  • To assist you with being a volunteer for us.

  • Deal with any queries or complaints you have.

  • Provide information, products and services to you.

3rd Parties

We do not sell any personal information to 3rd parties however we may share personal information with third parties working on our behalf, for example financial providers assisting us with processing donations e.g. Blackbaud, or Gift Aid, organisations facilitating on-line newsletter distribution e.g. Mailchimp.

We are committed to looking after your personal information and have measures in place to do so. We will take all reasonable steps to ensure that appropriate technical and organisational measures are carried out in order to protect the personal information we collect from you and protect against unlawful access and accidental loss or damage.

All financial transactions are undertaken on secure encrypted 3rd party sites.

Examples of personal information we may receive are:

Name, postal address, telephone number, email address, gift aid information and card details.

If we do obtain your personal information from a third party e.g. JustGiving or Blackbaud Financial Services, your rights under this policy are not affected and you are still able to exercise your rights contained within this policy.

Your access to your personal data

You have the right to request access to the personal information that we hold about you, please be aware that you will be asked to provide proof of identification.

Policy Revision

We may revise this privacy policy from time to time. Any change will take effect once the revised privacy policy is available on this website.

Last updated August 2020

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